Customer Care

Frequently Asked Questions (FAQs)

Diamonds

We offer a wide variety of diamonds on our website, including round, princess, cushion, emerald, pear, oval, and more. We also offer loose diamonds and diamonds set in engagement rings, wedding bands, and other fine jewelry.

There are several factors to consider when choosing a diamond, including the 4 Cs of diamond quality: carat weight, cut, color, and clarity. It is important to balance these factors based on your personal preferences and budget. Our website includes detailed information on the 4 Cs and other diamond characteristics to help you make an informed decision.

Yes, we offer certified diamonds from leading gemological labs, including the Gemological Institute of America (GIA) and the International Gemological Institute (IGI). These certifications provide an independent evaluation of a diamond’s quality and characteristics.

To care for your diamond jewelry, handle it gently and avoid exposing it to extreme temperatures, moisture, and harsh chemicals. Clean your diamonds regularly using a soft, dry cloth or a gentle jewelry cleaner, and store your jewelry in a safe, dry place.

Yes, we offer repair and maintenance services for diamond jewelry. Please contact us to discuss your specific needs and to receive a quote.

Yes, we offer resizing services for rings. Please contact us to discuss your specific needs and to receive a quote.

Gemstones

We offer a wide variety of gemstones on our website, including diamonds, sapphires, rubies, emeralds, and many more. Our selection includes both natural and synthetic gemstones in a range of colors and cuts.

There are several factors to consider when choosing a gemstone, including the type of gemstone, its color and clarity, and its size and cut. It is important to balance these factors based on your personal preferences and budget. Our website includes detailed information on the characteristics of different gemstones to help you make an informed decision.

Yes, we offer certified gemstones from our own Gem Testing Lab – Gems For Everyone & Testing Lab (GFETL). We also offer certificates from leading gemological labs, including the Gemological Institute of America (GIA) and the International Gemological Institute (IGI), these are available at additional costs. You can contact us for more details.

Rudraksha

We offer a wide variety of Rudrakshas on our website from 1 Faced Rudraksha (Ek Mukhi) from South India, 2 Faced Rudraksha (Two Mukhi) to 14 Faced Rudraksha (Fourteen Mukhi) from Nepal, along with Ganesh Rudraksha, Gauri Shankar Rudraksha and Garb Gauri Rudraksha from Nepal.

Yes, we offer certified Rudraksha from our own Gem Testing Lab – Gems For Everyone & Testing Lab (GFETL). We also offer certificates from leading gemological labs, these are available at additional costs. You can contact us for more details.

Jewellery

We offer a wide variety of jewelry, including rings, earrings, necklaces, bracelets, and more. Our selection includes both fine and fashion jewelry in a range of styles and materials.

Yes, we offer custom jewelry design services. Please contact us to discuss your specific needs and to receive a quote.

Yes, we offer repair and maintenance services for jewelry. Please contact us to discuss your specific needs and to receive a quote.

Proper care and maintenance will help ensure that your jewelry stays in good condition for years to come. Here are a few tips for caring for your jewelry:

  • Store your jewelry in a safe, dry place, such as a jewelry box or a safe.
  • Avoid exposing your jewelry to extreme temperatures, moisture, and harsh chemicals.
  • Clean your jewelry regularly using a soft, dry cloth or a gentle jewelry cleaner.
    Handle your jewelry gently and avoid rough treatment.

Yes, we offer warranties and guarantees on most of our jewelry. Please contact us for more information on the specific terms and conditions of our warranties and guarantees.

To determine your ring size, you can use a ring sizer or visit a local jeweler to have your finger measured. You can also measure the inside diameter of a ring that fits you well and compare it to a ring size chart to determine your size.

Yes, we offer resizing services for rings. Please contact us to discuss your specific needs and to receive a quote.

Astrology

We offer a range of Astrology services on our website, including birth chart readings, horoscope matching, and personalized astrological reports. Our astrologers are highly skilled and experienced in the interpretation of Vedic astrological principles.

To schedule a Vedic Astrology session, please visit our website and select the service you are interested in. Follow the prompts to provide your personal details and make a payment to confirm your appointment.

Your Astrology report or session recording will be delivered to you electronically via email or through a whatsapp.

Order Related

To place an order, simply add the items you wish to purchase to your cart and follow the prompts to complete the checkout process.

Yes, it is safe to order online from our website. We use secure SSL encryption to protect your personal and financial information.

No, you do not need to create an account to place an order. However, creating an account does make it easier to track your orders and save your billing and shipping information for future purchases.

Once your order is placed, you will receive an order confirmation email. If you do not receive this email, please check your spam folder or contact us to verify that your order was placed successfully.

Orders are typically shipped within 1-2 business days of being placed, unless otherwise stated on the product page. You will receive a shipping confirmation email with a tracking number once your order has shipped.

In most cases, it is not possible to add items to an existing order. Please place a new order for any additional items you wish to purchase.

Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email or call and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it.

Payment Related

We accept a variety of payment methods, including credit and debit cards, UPI Payments, Net Banking, and bank transfers.

Yes, we take the security of our customers’ information very seriously. Our website is equipped with secure SSL encryption to protect your personal and financial information.

Yes, you can place an order by contacting us by phone or email. We will assist you in completing your order and provide you with the necessary payment information.

Yes, we offer financing options through our partnership with a third-party financing company. Please contact us for more information on the available options and requirements.

Yes, we offer returns and exchanges for most items in accordance with our return policy. Please contact us for more information on the specific terms and conditions for returns and exchanges.

Account Related

To create an account, click on the “Sign Up” button on the My Account Page and follow the prompts to create your account.

To access your account, click on the “Sign In” button on the My Account Page of our website and enter your email address and password.

If you have forgotten your password, click on the “Forgot Password” link on the “Sign In” page and follow the prompts to reset your password.

Yes, you can change your account information by logging into your account and updating the relevant fields.

To unsubscribe from our emails, click on the “Unsubscribe” link at the bottom of one of our emails or log into your account and update your communication preferences.

To close your account, please contact us and request that your account be deactivated. Please note that this cannot be undone and you will not be able to access your account or order history once it has been deactivated.

Privacy & Security

We use your personal information to process your orders and to provide you with the best possible shopping experience. This includes using your information to fulfill your orders, communicate with you about your orders and account, and to send you promotional emails and offers if you have opted in to receive them.

We do not sell or share your personal information with third parties, except as necessary to fulfill your orders or as required by law.

We take the security of your personal information very seriously. Our website is equipped with secure SSL encryption to protect your information when it is transmitted over the internet.

Yes, you can opt out of receiving promotional emails by logging into your account and updating your communication preferences. You can also click on the “Unsubscribe” link at the bottom of any promotional email to unsubscribe from our emails.

Yes, we use cookies on our website to improve your shopping experience and to track website usage. You can disable cookies in your web browser if you do not wish to allow their use.

Yes, we have a privacy policy that outlines how we collect, use, and protect your personal information. You can view our privacy policy on our website.

If you have any questions about our privacy practices, please contact us and we will be happy to assist you.

We are Happy to Help You.

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